Terms of service

Information We Collect

When you place an order or contact us, we may collect:

  • Your name
  • Shipping and billing address
  • Email address
  • Phone number (if provided)
  • Order details, including products purchased and delivery information

We use this information to process your order, provide customer support, and keep you updated about your purchase.

We do not sell or share your personal information with other companies for marketing purposes.

Payments

Payments are processed securely through Shopify and trusted payment providers such as PayPal.

We do not store your card or payment details.

Cookies

We use basic cookies to help our website function properly, including keeping items in your cart and supporting the checkout process.

We may also use simple website analytics to understand how visitors use our site so we can continue improving it.

You can disable cookies through your browser settings, although some parts of the website may not work correctly.

Refunds & Delivery Issues

As our products are pet food items:

  • Opened items cannot be returned
  • Refunds or replacements may be offered if:
    • Your order arrives damaged
    • Your order is lost during delivery
    • You receive the wrong item
    • Items are missing from your order

We may ask for photos to help resolve any issues quickly.

Please note that we are not responsible for delays caused by courier services or incorrect address details entered at checkout.

Using Our Products

Our treats are made especially for pets.

Please ensure the products are suitable for your pet before use.

We recommend supervising your pet when introducing any new treats.

Safety & Allergies

Pets can have different sensitivities or allergies, so please check all ingredients carefully before use.

We cannot be held responsible for reactions or issues related to individual allergies or sensitivities.

If you have any concerns or questions, we recommend speaking with your vet before use.